Module 1: Office Management Fundamentals

• Introduction to Office Management
• Types of Offices
• Office Layout & Environment
• Office Policies & Procedures
• Role of Office Manager

Module 2: Business Communication

• Verbal & Non-Verbal Communication
• Official Letter Writing
• Email & Office Correspondence
• Report Writing
• Meeting & Presentation Skills

Module 3: Computer Fundamentals

• Basics of Computers
• Hardware & Software
• Operating System Overview
• File & Folder Management

Module 4: Office Automation Tools

• MS Word (Advanced Documentation)
• MS Excel (Data Entry, Formulas, Reports)
• MS PowerPoint (Professional Slides)
• MS Access (Database Basics)

Module 5: Accounting Basics

• Fundamentals of Accounting
• Cash Book & Ledger
• Billing & Invoicing
• Introduction to GST
• Tally / Accounting Software Basics

Module 6: Human Resource & Administration

• HR Basics
• Recruitment Process
• Attendance & Payroll Basics
• Leave & Record Management
• Employee Relations

Module 7: Office Records & Filing System

• Manual & Electronic Filing
• Record Maintenance
• Indexing & Retrieval
• Data Confidentiality

Module 8: Internet & Digital Office

• Internet & Email Management
• Online Office Tools
• E-Governance Services
• Digital Payments
• Cyber Safety

Module 9: Front Office & Customer Handling

• Reception Management
• Telephone Handling
• Visitor Management
• Professional Etiquette
• Complaint Handling

Module 10: Legal & Compliance Basics

• Office Acts & Regulations
• RTI Overview
• Basic Company & Labour Laws
• Documentation Compliance

Module 11: Project Work & Practical Training

• Office Simulation Project
• Practical Assignments
• Documentation & Presentation

Module 12: Soft Skills & Career Development

• Personality Development
• Time Management
• Resume & Interview Preparation
• Workplace Ethics